The complaints related to the patient’s dissatisfaction due to the inability to achieve the necessary health care, the organization of work and medical staff, the inability to obtain information on the course of treatment, and the inability to provide health care due to machine malfunction as well as long waiting lists. There was also a warning about the issue of ordering the patients on the search, and they were disturbed by the spatial conditions of some departments. The patients at May 2019 Calendar Australia complained about the non-acceptance of the letter of release, inadequate communication with patients and family members, but also the lack of medication. Complaints were rarely referred to patients’ suspicion of professional mistakes and omissions in treatment or surgery, and all complaints were considered, appropriate measures were taken and patients were informed about the resolution of complaints. Našice Hospital received three complaints from the patient last year and this was due to dissatisfaction communication and the way of providing services, as well as individual violations of the patient’s rights. Two complaints arrived at the Valpovo Health Center for deliberate ill treatment and treatment contrary to a doctor’s call for prescribing the drug to which the patient, as he said, is allergic. The patient complained about the behavior of the nurse in the family medicine team. Due to a long wait in order to take a blood sample in a medical-biochemical laboratory, the patient sued the Health Center Beli Manastir. A major problem was the patients in the Municipality of Marijanci, in the area covered by the Donji Miholjac Health Center, where the problem of impossibility of realization specialized access to certain forms of health care. In this part of Osijek-Baranja County, the problem and the lack of dental medicine are a crucial issue.
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Service availability When complaining, the Commission for the Protection of Patient Rights points out how to work to establish the best possible co-operation between patients and doctors. – The biggest concern is the increase in the number of complaints in patients’ medical staff compared to previous years when complaints about insurance rights were prevalent, so HZZO Regional Office Osijek received 30 complaints, and in administrative proceedings and 139 appeals of insured persons for the exercise of the right to compulsory health insurance. Waiting lists are a special problem and can not be categorized into complaints.
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Two years of waiting for examination can almost be categorized as a problem of unavailability of the service at all – says Jasna Karacic, president of the Croatian Association for the Protection of Patients’ Rights, evaluating the publication of the reports from the Osijek-Baranja County Commune because of the City of Zagreb account of the rights of their patients.
The security situation in Belo Monastery, the reports on the business operations of the city companies last year, the formal requirements for candidates for membership in the Youth Council and the mayor’s report on the expenditure of the current budgetary reserve from May to the end of August were, inter alia, the items of the agenda of the session May 2019 Calendar Australia City Council.